Etech’s world wide facilities – Onshore, Nearshore, and Offshore, possess the abilities to personalize the answer that greatest suit all of your demands. With Etech’s worldwide outreach, Etech is often available to support your customers and provide steady Outstanding encounters.
a bunch of devoted leaders while in the Get hold of Heart marketplace who will be passionate about building a extraordinary variation for our
About us Etech delivers next-generation BPO answers. a worldwide minority-owned enterprise, Etech has developed and trademarked how to turn your information into strategic insights. Leveraging the strength of artificial furthermore human intelligence Etech enhances training and coaching to target vital behaviors making enhanced client encounters and shareholder value. Etech released in 2003 with only four hundred personnel and just one Call center in Nacogdoches, Texas.
Etech is surely an omnichannel customer engagement alternatives supplier for a number of the environment’s main and many revered brands. The practical experience Etech has gained across a variety of company verticals permits us to continually provide Excellent, private purchaser experiences.
find out more Life At Etech Etech thinks check here in working tough and participating in hard and strives to help make workers come to feel empowered and assured in the job They are really doing.
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Etech’s modern technology answers and knowledgeable leaders realize your small business needs and recognize the strategic insights your brand name needs to push results.
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Metrics like take care of time, CSAT scores, resolution charges, and actionable insights are crucial to good results in 2024. absent are the times of concentrating exclusively on simply call volume. Now, it’s about digging into the quality of Each individual interaction and driving actual success. Ready to get your connect with Heart general performance to the following stage? Enroll at QEval University and ???? Listen to Shawndra’s complete insight in this article: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
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The mixture of care, trust and Strength introduced towards the small business is exactly what tends to make the society at Etech distinctive. Our CEO commonly says, “If we deal with our persons, the quantities will care for on their own.”
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Meet Malisha, a shining star on our Customer Service staff! From tackling tasks to savoring entertaining group things to do, Malisha is aware how to keep the stability amongst function and Participate in. Her good Mind-set and team spirit make her a joy to work with.
a gaggle of devoted leaders in the Speak to Centre sector who're keen about creating a extraordinary difference for our
Listed here are just a couple vital features of what we provide: ✅ thorough insights into agent functionality by means of thorough analytics